How We Protect You
Keeping your financial and personal information about you secure is one of our most important responsibilities. In order to keep your information confidential, all of our systems are protected.

We have taken many precautions in order to ensure that all communications and information we have regarding your personal information are protected. These include the following measures:

• Firewalls - These are systems designed to prevent unauthorized access to or from a private network. Firewalls can be implemented in both hardware and software, or a combination of both. The SFCU implements firewall technology on several levels in order ensure that unauthorized users do not get access to your information.
• Virus, Trojan Horse, and Malware Protection - The SFCU has virus protection software in place to protect your information from such malware. Weconsistently ensure all components on our network are protected from such attacks.
• Secure Socket Layer (SSL) Technology - Whenever you submit information through our website, we utilize 128-bit SSL technology to encrypt your information for transmission.
• Employee Code of Conduct - The SFCU expresses our absolute commitment to integrity and your privacy. There are expectations we have of our employees to protect your information. Safeguards are in place to limit employee access to confidential information. We have guidelines to limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated these policies, corrective action will be taken, including immediate dismissal.

Security is a Group Effort
Keeping your financial and personal information about you secure is an important responsibility, and to that end, we have documented the security practices we have implemented and that we ask you, as one of our members, to adhere to as well.

It is important that you verify the identity of any party before you disclose sensitive information to them. This means, for instance, ensuring the name in the address bar of your browser indeed belongs to one of our servers (it should be of the form https://sfcu.upenn.edu/... for our website or of the form https://eteller.sfcu.upenn.edu/... for our Online Banking service). Ensure that your communication is encrypted: in Firefox or Internet Explorer, you should see a padlock icon in the lower right-hand corner of your browser. Firefox will, additionally, change the color of the address bar to yellow to indicate a secure connection. This web page, for instance, is not secured, but our Customer Service Request Form is secured.

Remember that no Student Federal Credit Union e-mail will ever ask you for your Online Banking password, your account number or any other personal account information, such as your card number or PIN.

Report E-mail Fraud & Phishing Schemes
Recognizing fradulent e-mail messages is not always easy. In a phishing attack, a person spams the Internet with e-mail claiming to be from a reputable financial institution or e-commerce site. The e-mail message urges the recipient to click on a link to update their personal profile or carry out some transaction. The link takes the victim to a fake website designed to look like the real thing. However, any personal or financial information entered is routed directly to the scammer.

If you believe you have been the target of a phishing scheme, or have received a fradulent e-mail, please report it immediately to supervisory@sfcu.upenn.edu.

Report Check Card & Identity Theft
If you have lost your SFCU VISA® Check Card or ATM Card, or had it stolen, please immediately contact our card systems operator, STAR Systems, at 1-800-523-4175, 24 hours a day. They can status your card as stolen to prevent fraudulent transactions from taking place. In addition, please contact our office or submit a Lost or Stolen Card Report.

If you have questions or concerns about our security policies, don't hesitate to contact us, either by visiting our offices, calling us at (215) 898-9697 or on the web at supervisory@sfcu.upenn.edu.